Shipping policy
1) Overview
At Zento, we aim to deliver your orders safely and within the estimated timeframes. This policy explains our processing times, shipping options, and delivery expectations for international orders.
2) Processing time
- Processing includes order verification, quality control, and packaging.
- All orders are forwarded to our distribution center for dispatch within 48 hours after payment confirmation.
- Average processing time is 3–7 business days.
3) Shipping time
Shipping time refers to the period from our distribution center to the destination address. After processing, estimated delivery times are:
- Express Shipping: 14–25 business days.
- VIP Shipping: 10–20 business days (subject to location and service availability).
Note: These are average estimates. Additional delays may occur due to customs, local logistics, strikes, holidays, weather, or other factors beyond our control.
4) Shipping methods
We currently offer two primary shipping options:
- Express Shipping – standard option (avg. 14–25 business days).
- VIP Shipping – priority handling (avg. 10–20 business days).
Available methods and rates are shown at checkout based on the destination country.
5) Tracking
- Once dispatched, you will receive a tracking number via email.
- Track your parcel on the carrier’s website or via the tracking link provided.
- Tracking information may take up to 72 hours to update after posting.
6) Customer responsibilities
- Please provide a complete and accurate shipping address during checkout.
- Orders returned due to incorrect/incomplete addresses may be reshipped upon payment of a new shipping fee.
- If you choose not to reship, we will refund the product value only, minus original shipping costs.
7) Support
Experiencing issues with timelines, tracking, or delivery? Contact our support team:
📧 contact@zentoshop.com.br
Company: Zento • Support: contact@zentoshop.com.br