Privacy policy

 

Effective date: 17 September 2025

Quick links: Overview Data we collect How we use your data Cookies & tracking Sharing of information International transfers Data security Data retention Your rights Children’s privacy Changes to this policy Contact us

1) Overview

At Zento, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. We process your data in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA).

2) Data we collect

We may collect the following categories of information:

  • Personal identifiers: name, email address, phone number, billing/shipping address.
  • Order/payment data: order details, payment method, transaction history (note: card data is processed securely by third-party payment providers, we do not store full card numbers).
  • Technical data: IP address, browser type, device type, operating system, referring URLs, and browsing activity on our site.
  • Cookies & analytics: information about how you interact with our site to improve performance and marketing.
  • Communications: messages or inquiries you send to us (e.g., customer support).

3) How we use your data

We use collected information for purposes including:

  • Processing and delivering your orders.
  • Providing customer support and responding to inquiries.
  • Improving and personalizing our website and services.
  • Sending transactional emails (e.g., order confirmation, shipping updates).
  • Marketing and promotional communications (with your consent where required).
  • Complying with legal obligations and preventing fraud.

4) Cookies & tracking

We use cookies and similar tracking technologies to operate our website, analyze traffic, and deliver personalized content and advertising. You can manage cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.

5) Sharing of information

We do not sell your personal data. We may share data with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal) to handle secure transactions.
  • Shipping and logistics partners to deliver your orders.
  • IT service providers, analytics platforms, and marketing partners assisting in website operations.
  • Legal or regulatory authorities where required by law.

6) International transfers

As we operate globally, your data may be transferred and processed outside your country of residence. Where required, we implement safeguards (such as Standard Contractual Clauses under GDPR) to protect your information.

7) Data security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Data retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9) Your rights

Depending on your location, you may have the following rights:

  • Access & correction: to request a copy of the data we hold about you and correct inaccuracies.
  • Erasure: to request deletion of your personal data (“right to be forgotten”).
  • Restriction & objection: to restrict or object to certain processing activities.
  • Data portability: to request transfer of your data to another provider where technically feasible.
  • Opt-out of marketing: to unsubscribe from promotional communications at any time.
  • California residents (CCPA): additional rights include knowing categories of data collected, requesting deletion, and opting out of data sale (we do not sell personal data).

To exercise these rights, contact us at contact@zentoshop.com.br. We may need to verify your identity before fulfilling requests.

10) Children’s privacy

Our website is not directed to children under 13. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

11) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our practices. The updated version will be posted on this page with a revised effective date.

12) Contact us

For questions about this Privacy Policy or your personal data, please contact us:
📧 contact@zentoshop.com.br

Company: Zento • Support: contact@zentoshop.com.br