Contact information

 

Effective date: 17 September 2025

Quick links: Overview Official contact channels Support hours Response times Customer responsibilities Policy updates Contact us

1) Overview

At Zento, we are committed to providing clear and reliable ways for customers to contact us. This Contact Information Policy explains the official channels you can use to reach our team and outlines our expected response times.

2) Official contact channels

Customers can reach us exclusively through the following official channels:

We do not provide customer support through personal social media accounts, phone calls, or unofficial emails. To ensure your request is processed safely, always use the channels listed above.

3) Support hours

Our support team operates Monday to Friday, 9:00 AM – 6:00 PM (GMT), excluding weekends and public holidays.

4) Response times

  • We aim to reply to most inquiries within 24–48 business hours.
  • During high-demand periods (sales, holidays), responses may take longer, but we will do our best to answer as quickly as possible.
  • For order-related questions, please include your order number in your message for faster processing.

5) Customer responsibilities

  • Provide accurate and complete contact details when submitting an inquiry.
  • Ensure that emails from @zentoshop.com.br are not blocked by spam filters.
  • Use the official channels listed in this policy to avoid delays or missed responses.

6) Policy updates

We may update this Contact Information Policy from time to time. The most recent version will always be available on our website with the effective date clearly stated.

7) Contact us

For questions or support, please contact us through:
📧 contact@zentoshop.com.br

Company: Zento • Official Support Email: contact@zentoshop.